How Luxury Unlocked handles your information
This Privacy Policy applies to information collected through luxuryunlocked.in, our enquiry forms, direct communications and travel planning services. By using our website or contacting us, you acknowledge the practices described below.
Who this policy applies to
This policy applies to visitors to our website, prospective travellers, clients and individuals who communicate with Luxury Unlocked in connection with travel enquiries, itinerary planning, accommodation, safari experiences, cruises, private travel arrangements or related services.
Information you choose to share with us
When you submit an enquiry, contact us, request an itinerary or use our services, we may collect information such as:
- Your first and last name.
- Email address and telephone or WhatsApp number.
- Destination interests, travel dates, preferred services and other trip requirements.
- Details you voluntarily provide in messages, calls, emails or enquiry forms.
- Information reasonably required to coordinate travel services or reservations.
Information collected automatically
When you browse our website, certain technical data may be collected automatically, including IP address, device and browser information, pages visited, referring source, approximate location, interaction data and similar website usage information.
Why we process your information
We use personal information only where reasonably necessary to operate our website, respond to you and provide our travel planning services. This may include:
- Responding to enquiries and understanding your travel requirements.
- Preparing travel recommendations, itineraries, quotes and booking options.
- Communicating about an existing or proposed journey.
- Coordinating with hotels, lodges, ground handlers and other travel partners where required for your request.
- Improving our website, services, marketing and customer experience.
- Protecting our website, preventing misuse and complying with applicable legal obligations.
When information may be shared
Luxury Unlocked does not sell your personal information. We may share limited information with trusted third parties where necessary to deliver or support the services you request.
These may include hotels and lodges, destination management companies, safari operators, transport providers, cruise operators, technology and hosting providers, analytics providers, professional advisers and other suppliers involved in arranging your travel.
We may also disclose information where required by law, legal process, regulatory authority, or where reasonably necessary to protect our rights, users or services.
Website technologies
Our website may use cookies, analytics tools and similar technologies to understand website performance, visitor behaviour and the effectiveness of our marketing. Cookies may store information about your browser or device and help us provide a more consistent browsing experience.
You can generally control or disable cookies through your browser settings. Disabling some cookies may affect certain website functionality.
How we protect information
We use reasonable administrative, technical and organisational measures intended to safeguard personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage method can, however, be guaranteed to be completely secure.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain relevant business and travel records, resolve disputes, enforce agreements and satisfy legal, accounting or regulatory requirements.
Your choices regarding personal information
Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to restrict certain uses of your information or withdraw consent where processing is based on consent.
To submit a privacy-related request, contact us at hello@luxuryunlocked.in. We may need to verify your identity before completing certain requests.
External websites and services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Luxury Unlocked is not responsible for the privacy, security or content practices of third-party websites.
Information relating to minors
Our website and services are not directed to children for independent use. Where information relating to a minor is required for family travel arrangements, it should be provided by a parent, guardian or other authorised adult and used only as reasonably necessary to facilitate the requested travel services.
Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. The current version will be published on this page with the applicable “Last updated” date.
Questions about privacy
For questions about this policy or how Luxury Unlocked handles personal information, contact us using the details below.
- Email: hello@luxuryunlocked.in
- Phone: +91 70601 52229
- Studio: B663 Tower H, First Floor, Ansal Esencia, Sector 67, Gurgaon – 122101, India.
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