Terms & Conditions

Agreement to these terms

By accessing or using this website, submitting an enquiry, accepting a quotation, paying a deposit or otherwise confirming a booking with Luxury Unlocked, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you make a booking on behalf of other travellers, you confirm that you are authorised to accept these terms on their behalf and that you will make the relevant booking information available to them.

Enquiries, itinerary planning & quotations

Information shared during an enquiry is used to understand your travel requirements and prepare a proposed itinerary. Unless specifically stated otherwise, an enquiry or proposed itinerary does not create a confirmed booking.

Quotations are based on the information available at the time they are prepared and may be subject to availability, supplier confirmation, seasonal pricing, exchange-rate movements and changes in government taxes or fees.

Bookings, deposits & payments

A booking is considered confirmed only after we have received any required deposit or full payment and have issued written confirmation.

Payment schedules, deposit requirements and balance due dates may vary by itinerary and by supplier. Any specific payment conditions shown in your quotation, invoice or booking confirmation form part of these terms.

• Deposits may be non-refundable where supplier terms require this.
• Final payment dates must be observed to avoid cancellation by suppliers.
• Bank, card, payment-gateway or currency-conversion charges may apply.
• Services may be released if payment is not received by the stated deadline.

Pricing, availability & currency

Prices may be quoted in Indian Rupees or another applicable currency depending on the itinerary and suppliers involved. Travel prices can change because of exchange rates, fuel surcharges, taxes, park fees, conservation fees, government levies, supplier repricing or changes to the services requested.

We will make reasonable efforts to honour quoted prices, but where an external supplier changes a price before booking confirmation, the revised amount may need to be passed on to you.

Cancellations, amendments & refunds

If you wish to cancel or change a confirmed booking, you should contact us in writing as soon as possible. Cancellation and amendment charges depend on the policies of the hotels, airlines, safari camps, cruise lines and other suppliers included in your trip.

Some services may be fully non-refundable from the time of booking. Others may attract increasing cancellation charges as the travel date approaches.

Any refund due will normally be processed only after the relevant supplier has released funds to Luxury Unlocked, and may be reduced by non-refundable supplier charges, bank charges or administrative costs already incurred.

Changes to itineraries and travel arrangements

Travel arrangements may occasionally need to change because of weather, wildlife movement, road conditions, flight schedules, government action, supplier operational requirements, safety considerations or circumstances outside our reasonable control.

Where a significant change occurs before departure, we will make reasonable efforts to provide a suitable alternative. During travel, local guides, operators or suppliers may alter routing or timing when required for safety or operational reasons.

Passports, visas, permits, health & entry requirements

You are responsible for ensuring that all travellers have valid passports, visas, permits, vaccination certificates and any other documentation required by the countries included in the itinerary.

Entry, health and immigration rules can change without notice. Any information provided by Luxury Unlocked is general guidance only and should be independently verified with the relevant embassy, consulate, government authority or medical professional before travel.

Travel insurance

We strongly recommend comprehensive travel insurance appropriate to your itinerary. Depending on the nature of the journey, this should include cover for cancellation, trip interruption, medical treatment, emergency evacuation, baggage loss, delays and relevant activities.

It is your responsibility to review the policy wording and ensure that the cover is adequate for your circumstances and destination.

Independent travel suppliers

Hotels, airlines, lodges, safari operators, transfer providers, guides, cruise companies and other travel providers are independent third parties. Their own booking conditions may apply in addition to these Terms & Conditions.

Luxury Unlocked acts as a travel planner and intermediary in arranging many such services and does not control the day-to-day operations of independent suppliers.

Traveller responsibilities & conduct

Travellers are expected to follow reasonable instructions issued by guides, accommodation providers, airlines, park authorities and other suppliers, particularly where those instructions relate to safety, wildlife, local laws or cultural considerations.

You are responsible for advising us before booking about any mobility, dietary, medical or other requirements that may materially affect the suitability or operation of the proposed itinerary.

Liability and circumstances beyond our control

Luxury Unlocked will exercise reasonable care in arranging the travel services requested by you. However, we are not responsible for loss, delay, disruption or additional expense caused by events outside our reasonable control.

Such events may include severe weather, natural disasters, epidemics, pandemics, strikes, political unrest, border closures, government restrictions, airline schedule changes, technical failures, wildlife-related events or other force-majeure circumstances.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Website use and intellectual property

Unless otherwise stated, the Luxury Unlocked name, website design, written content, branding, graphics and original materials on this website are owned by or licensed to Luxury Unlocked.

You may browse and use the website for personal, non-commercial purposes. You may not reproduce, republish, commercially exploit, scrape or distribute substantial portions of the website without prior written permission.

Destination and property imagery may include material supplied or licensed by hotels, tourism partners, photographers or other third parties and remains subject to the rights of the relevant owner.

Privacy and personal information

Personal information submitted through our website or during the travel planning process is handled in accordance with our Privacy Policy.

Where necessary to arrange your trip, relevant traveller information may be shared with hotels, airlines, ground operators and other service providers involved in fulfilling your itinerary.

Governing law & changes to these terms

These Terms & Conditions are governed by the laws of India. Subject to applicable law, disputes relating to these terms or our services will be subject to the jurisdiction of the competent courts in Gurugram, Haryana.

We may revise these terms from time to time to reflect changes in our services, suppliers, legal requirements or business practices. The latest version will be published on this page with an updated effective date.